Smooch is completely free up to 10,000 monthly active users: an acceptable number for a start-up like us. Note that in Glucosio we’ve activated Pro Guard to minify and obfuscate the final apk.
And you’ll simply need to reply to a specific mail to answer the user. We’ve tested this integration in Glucosio and email are not fast enough for Instant Messaging.
We added a few interesting metrics and provided an analysis on what changed over the past two years.
Customers using Live Chat to contact a company have the option to rate their experience.
Year after year, live chat is becoming an increasingly important part of the customer service puzzle.
By offering a live chat feature on your website, you can provide near instant communication that is more efficient than phone or email.